Bath College – Administration SWAP

Administration SWAP is a two-week course for adults aged 19+ who want to take their first step into an administration role. You do not need any previous administration experience or qualifications. If you are unemployed or earn under £25,000 per year, the course is free.

The course helps you develop administration and employability skills, gain practical experience and build confidence for work. You will also have the opportunity to achieve a recognised Level 1 Customer Service qualification.

What you’ll learn

• Administration skills for the workplace
• Employability skills through work experience
• Customer service basics
• Microsoft Teams and Outlook
• How to prepare a CV for job applications
• Key skills for successful job interviews

What you’ll do

• Gain hands-on administration experience
• Take part in practical training and self-study
• Attend a real interview with a local employer
• Complete mock interviews for administration roles
• Earn a recognised Level 1 Customer Service qualification
• Receive guidance from tutors
• Learn about administration careers and opportunities from employers

What happens next

After completing the course, you could progress into your first administration role, move on to advanced administration courses, apply for an apprenticeship, or continue to further administration qualifications.

The course will help you strengthen your CV, improve your interview skills and gain practical experience for administration work.

Please check the provider website for current 2026/27 course dates and availability.