Next Level Training – Customer Service & Digital Marketing Programme

Next Level Training offers a Customer Service & Marketing full-time programme for young people aged 16-19. As part of the Business Academy and 16-19 Full-Time Programme, you will work towards two qualifications while developing practical workplace and employability skills.

Programme length: Up to 30 weeks.

What you’ll learn

Level 2 Certificate in Customer Service

The course covers:

• customer service principles
• the customer service environment
• developing customer service skills
• legislation for customer service

You will learn:

• the principles of excellent customer service
• how to handle problems and build relationships
• skills to impress in any customer-facing role
• understanding key laws like GDPR and Equality
• real-world communication and teamwork tips

Level 3 Certificate in Digital Marketing: Principles of Online and Offline Marketing

The course covers:

• marketing campaigns
• social media marketing
• understanding customers
• building customer loyalty
• communication and teamwork

You will learn:

• how businesses promote their products and services
• how social media is used in marketing
• how to engage different audiences
• how to build strong customer relationships
• how to work effectively as part of a team

Employability Skills

As part of the Business Academy, you will gain:

• support to improve your English and maths skills
• valuable work experience to help build your CV
• interview preparation and job application support
• professional communication and teamwork skills
• confidence for apprenticeships, employment or further study

Who this programme is for

• young people aged 16-19
• no formal qualifications are required

If you already have GCSE English and Maths at grade 4/C or above, you will need to provide evidence of your results.

If you do not yet have GCSE English and/or Maths at grade 4/C or above, you can work towards Functional Skills qualifications alongside the programme.

How this can help you

After completing the programme, Next Level Training will support you to explore your next steps. This could include employment, an apprenticeship or further education.

Next steps

Learners can complete the Quick Apply form through Next Level Training to find out more about the programme and application process.