This online course from Weston College is for adults who want to work in customer service or sales. It is suitable for people who are new to customer service, as well as those with some experience who want to gain a qualification.
Course details
Course dates: 13–17 July 2026
Time: 9:30am – 4:00pm (Monday to Friday)
Duration: 1 week
Location: Online
What you will study
- How to communicate clearly and positively with customers
- How to record and share customer problems
- Customer service rules and workplace procedures
- How to build good relationships with customers and colleagues
- How to work in a customer‑focused way
- How to create a positive impression at work
Why take this course
- Build confidence in customer service skills
- Improve communication and teamwork
- Understand customer service standards and legislation
- Support next steps into work or further training
Entry requirements
You will need a PC or laptop with good internet access and a working camera.
Contact details
Get in touch for help
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